OrthoArkansas has partnered with MediCopy, an MRO company for the release of protected health information (PHI), otherwise known as medical records. Please forward requests for medical records from OrthoArkansas directly to MediCopy, an MRO company for processing. Once we receive a completed authorization (and request letter when needed), records will be released to the requesting parties. Please see below for methods to request records:
Patient Steps For Requesting Medical Records:
Step 1
Submit an authorization form via Web or PDF.
Option 1: Submit online
Option 2: Download and submit via email, mail, or in-person
- Email: orthoarkansas@mrocorp.com
- Mail to: MediCopy 8 City Blvd. Suite 400, Nashville, TN, 37209
- In-Person: Drop the completed form off at your doctor’s office.
Step 2
Once received, we will begin fulfilling your request.
Please make sure you have completed the authorization in its entirety. If any required information is left off of the authorization, this could cause a delay in the fulfillment of the request.
Step 3
Records will be sent via the delivery method specified on the authorization form. Please note that if records are being mailed, it may take a few additional days for them to arrive. If you have requested to have your records emailed to yourself or another entity, the provided email address will receive a secure, password-protected link to your records. For security purposes, this link will expire, so please be sure to check your email regularly, and always check your spam folder!
Third-Party Steps for Requesting Medical Records:
Option 1: Click here to submit requests electronically.
Option 2: Email: orthoarkansas@mrocorp.com
OrthoArkansas FAQs
- How do I check the status of my request?
- Either text MediCopy by clicking the bubble found on the bottom right of your webpage or give us a call at 866-587-6274.
- What is the cost to request records?
- Patients can request copies of medical records via email or fax at no cost. If you request records be delivered by mail delivery fees may be charged.
- Who is MediCopy, an MRO Company?
- We are a business associate of OrthoArkansas, partnered to facilitate the release of medical records. MediCopy is fully HIPAA compliant and adheres to all state and federal regulations regarding your protected health information.