MediCopy can only release medical records from healthcare entities who have partnered with us for release of information.

If your healthcare provider did not direct you to MediCopy to obtain medical records please contact them directly. If your healthcare provider did direct you to MediCopy to obtain medical records please proceed to request records.

Steps For Requesting Your Medical Records

If you have questions about the process, either text us by clicking the bubble found on the bottom right of your webpage, or give us a call.

Step 1

Submit an authorization form via Web or PDF.

Option 1: Submit online

Option 2: Download and submit online, mail or in-person

Online: Upload PDF Authorization Form 

  • Mail to: MediCopy 8 City Blvd. Suite 400, Nashville, TN, 37209
  • In-Person: Drop the completed form off at your doctor’s office.

Step 2

Once received, we will begin fulfilling your request.

Please make sure you have completed the authorization in its entirety. If any required information is left off of the authorization, this could cause a delay in the fulfillment of the request.

Step 3

Records will be sent via the delivery method specified on the authorization form.

 

Patient Resources

Here are a few helpful resources. Can’t find what you are looking for? Click “Text us” chat bubble.

 

MRO Notice to Requesters

HIPAA Privacy Rule To Support Reproductive Health Care Privacy

On April 26, 2024, the Department of Health and Human Services Office for Civil Rights (HHS OCR) published a final rule entitled “HIPAA Privacy Rule to Support Reproductive Health Care Privacy” (“Reproductive Health Rule”). The Reproductive Health Rule amends federal privacy regulations to restrict the circumstances in which HIPAA-regulated entities may disclose an individual’s reproductive health information for the purpose of an investigation or proceeding against persons for seeking, obtaining, providing, or facilitating lawful reproductive health care (collectively “prohibited purposes”).

This Reproductive Health Rule is applicable to MRO’s healthcare provider clients, as HIPAA-covered entities, and to MRO
itself, as a HIPAA-business associate, and directly impacts requests that are made for any of the following purposes:

  • Health oversight activities
  • Judicial or administrative proceedings
  • Law enforcement
  • disclosures to coroners and medical examiners

Barring a nationwide stay or injunction blocking enforcement of the final rule, MRO and its healthcare provider clients will be required to comply with the requirements and prohibitions effective December 23, 2024.

*For any medical record request that includes protected health information “potentially related to reproductive healthcare,” MRO and its healthcare provider clients must obtain a signed attestation in order to release the records.

*To minimize processing delays, health oversight, judicial/administrative, law enforcement, and coroner/medical examiner requesters, MRO strongly recommends that requesters include, with initial request documents, an HHS OCR Model Attestation, that is signed by the person ultimately requesting the medical records.

A copy of the OCR Model Attestation is included below for ease of reference.

MRO cannot accept:

Signature from third party intermediaries, such as retrieval companies

Signature from anyone other than the ultimate requester

Attestations created by the requester or requester’s representative

MRO can accept:

Signature from the ultimate requester (or representative of ultimate requester, provided that a description of such representative’s authority to act for the requester is also provided). For example:

  1. Subpoena: Attorney compelling disclosure
  2. Court order: Judge granting order
  3. Administrative Request (subpoena or summons): Agency representative
  4. Law Enforcement Request (warrant, subpoena): Law enforcement agency representative

OCR Model Attestation

Valid attestation created by MRO client

Click here (https://www.hhs.gov/sites/default/files/model-attestation.pdf) to view the Model Attestation for a Requested Use or Disclosure of PHI Potentially Related to Reproductive Health Care form from HHS.