Our goal is simple, to provide efficient ROI service for both the patient and the HIM department. MediCopy proudly offers a customizable workflow that will fit the needs of any hospital.
We strive to make our clients’ ROI experience as enjoyable as possible by providing simple and secure solutions. We don’t believe you should be bogged down by endless paperwork, hounding requestors or relentless status calls. Our aim is to create a straightforward and efficient system for our clients and requestors, securely completing each request within HIPAA and HITECH guidelines.
We Specialize In:
- Secure Delivery of Health Information
- Advanced Audit Support & Submission
- Personalized HIM Consulting
- On-site Staff for Full-Service ROI
All of MediCopy's clients are met with a unique customer service experience as they are able to connect directly with a representative whenever needed. There are no call centers or webs of automated directions to sort through. With MediCopy, you’ll only talk to live people able to provide real answers. No unnecessary transfers or checking with a supervisor, all MediCopy teammates are empowered to make a change and keep our people happy.
How are we able to do this? By focusing on being the BEST, not the biggest.
Release of Information
MediCopy takes a new approach to traditional ROI services by offering innovative support to patients, requesting parties and HIM departments alike. We guarantee all clients quicker turnaround times, exceptional security standards and absolute transparency. Learn More.
In regards to the scenario where paper records are requested, MediCopy will provide an on-site employee to complete certain key aspects of the ROI process. Our on-site staff will work with our corporate account mangers to handle all Release of Information, as well as answer phone calls and greet and assist patients. We will make every effort to place employees that best meet the needs of your department.
Government & Insurance Audit Support
Along with traditional ROI, MediCopy will reproduce all PHI requested for RAC and health insurance carrier audits. Our team of ROI Specialists are experienced in the submission requirements outlined by each auditor and submit all requests in a timely manner to avoid delay in reimbursement and aid in full compliance. We also utilize esMD software for the electronic submission of all RAC audits, providing a quick and easy method to track the submission and receipt of audits. Learn More.